I received everything today. You did a super job, as usual. Thank you!
You have been wonderfully helpful as always! Thanks so much!
Thank you so much - Your company has been great to deal with, and I have stopped ordering from Herrschner's, and am ordering solely from Discount Yarn now. Not only are the prices much better, but the service is superior. Again, many thanks.
You are a life saver! And, no, I didn't order this from you. You would have been more forthcoming about its true availability! Actually, at this time, I really need just one cone. I'll need more in the future, but I currently need just the one to tide me over. Please let me know how to forward payment to you. As always, it's a real pleasure doing business with you, you're GREAT! THANKS SO MUCH! Again, you are a life saver!
I have to say, you are really quite a good communicator; your follow-up is thorough. I worked many years in sales and management at both the wholesale and retail level (apparel), and service was key to both my own and my business success. You obviously care about both your own and your companies integrity. What should be common-place, is extraordinary. I appreciate that quality on a professional and consumer level.
I just wish that all businesses I deal with would give me even 10% of the service and courtesy which I received from you. Once again, thank you.
I have received my order today. I am very pleased with your service.
The yarn is excellent. I will definately purchase from you again.
Thank you so much.
I searched the Internet, did my homework on Dazor lamps and floor stands, and your price was the lowest. I sent an e-mail regarding shipping, and received a friendly and prompt return e-mail. The lamp and floorstand were ordered 2 weeks ago yesterday, and arrived safely today. Excellent customer service. Thank you. (If you wish, please use this in your Testimonials.)
I JUST WANTED TO THANK YOU FOR MY ORDER. I AM SO PLEASED WITH THE QUALITY OF THE YARN. IT IS SO MUCH BETTER THAN MY LOCAL CRAFT STORE. AND YOU CANNOT BEAT THE PRICES. THE YARN I ORDERED WILL MAKE ALOT OF BABIES AND KIDS HAPPY.
THANK YOU, AND GOD BLESS.
I just wanted to let you know how pleased I am with my order that I received today. The yarn was just what I wanted and I appreciate the fast service and best of all, I didn't have to go out shopping for it. I live in a small town in Northern Minnesota and have only one source locally for yarn and the selection is very basic with no new or different yarns available. The next closest town is over 100 miles away so I love being able to buy on line and have it come right to my door. I will definately be a repeat customer! Thanks so much again and happy knitting.
You and your company are great to deal with.. looking forward to more!
Got your voice mail (and your e-mail, obviously!). Sorry I didn't call but I've been in court all day and will be again tomorrow (Friday). Thanks for letting me know the status, and for all the time you've spent following up on this. You've got a customer for life in me, due to your level of customer service
Thanks again for responding so fast. Its companies like yours that make doing business on the web so enjoyable.
Thank you for your prompt reply –so nice! I really appreciate it.
You have been extremely patient with all my questions, and annoying e-mails. Thank you for not writing what I'm sure you are thinking every time you open another e-mail from me. I've been doing some marketing research and needed to put you to the test so to speak.
If you do not own the company, I would like to let your boss know how patient and helpful you were. Please forward this e-mail to him/her or let me know where he/she can be reached.
I received my parcel of yarn today. I wanted to thank you again for replying to my inquiry so quickly and being a friendly face! I will certainly be happy to purchase yarn from your company again!
All the best,
I can't express enough how pleasurable it has been doing business with you. It is so easy to be taken advantage of , especially with internet purchases, but you have gone above and beyond. I will be doing business with you again.
I'm glad I found your site - selection & prices are fantastic. : )
just to let you know that I received my *very beautiful* yarn
in the post today - the colours are so much more vibrant and luscious than on my monitor, and the yarn is so *soft*!
*Thank you* very much for organising this for me!
Best wishes and regards,
It's been a pleasure dealing with you.
Thanks a bunch.
Just few words to tell you I received my lamp this morning. Everything is in good shape.
We are deeply satisfied my wife and I.
This lamp is a marvelous and well designed object, taking in account the lightness, white light, ergonomy and the fact there's no rim around the magnifier let us see the reel object and his magnified image without interruption.
I was pretty anxious to buy on line in USA. I expected complicated transactions due to severe trade control between our countries, but your emails reassured me a lot.
Thank you very much.
Thank you very much! My friends and I are very excited and we really like doing business with you.
Thankyou recieved my wool today
I am very happy with it
I have looked everywhere for this yarn. It is so hard to find and
there is no beating your price.
Thank you for your quick reply to my question.
It was very nice of you,
Thank you for the quick response and great customer service!
I wrote to you several times recently about my “afghan emergency” and a rush re-order. I just wanted to thank you again for all of your help.
Thank you for your prompt response to my problem. By the way, I love your website and send many people to it. In the yarn aisles at the local craft store or when I'm working and see someone with the same passion for yarn crafts. Thanks again,
THANKS FOR YOUR PROMPT RESPONSE!
GREAT CUSTOMER SERVICE!
Your Awesome Thank You so much.
Thanks! I appreciate it! I will definately order novelty yarns from you again- the prices are so much better than buying a ball or two at a time and so far the customer service is great!
Just want to thank you for making it easy to order and having a larger selection than any one else that I checked out.
Again thank you and I will be ordering from you often
Thank you very much, I appreciate the great customer service!
Yes, please, I would like to keep the yarn backorder open. Thank you so much for letting me know. And while I'm writing, thank you for the last order you shipped. I really appreciate the quality, delivery, everything. I'll use your company again and again.
I don't know if you're still at work,but I just received the yarn. Bless you,now I have to get to work,lol. Thanks so much for all your help.
Talk soon and God Bless
You are the greatest. Thank you for getting me the last bag, I really appreciate it. I check your site constantly for new bargains and it is fun to dream about all of the fabulous yarns that you offer. I've got to work my stash down a bit before my next order, but you'll be hearing from me soon.!
Thank you for your excellent customer service-- I will definitely be ordering from you again!
you've been so helpful, thanks again
The replacement for the Ultimate Sweater Machine was delivered, right on schedule. I wanted to tell you that it
has been a pleasure doing business with you and I have enjoyed your promptness and courtesy as well. I'm sure that I will be doing more business with you in the future.
I want to thank you for your prompt delivery of the Laines du Nord Eros #15 yarn. It arrived today, and I am happy to say that it is the same die lot as the other skeins that I already have. I was very pleased with your service, and I will not hesitate to order from you again. Thank you so much.
Thanks and sorry about the mix up. Your service is fantastic by the way.
Thanks tons, you guys really are wonderful!
I check out your sale items every time I look at your website. I love the new format. As you know, you would have to click on the yarn name to see what was on sale & have to remember which color it was. This is so much easier. I have plenty of yarn in my stash, but I can't resist a great deal sometimes...well, all the time. Anyway, I don't need a response, just letting you know that your website is great & I'll keep ordering from you! Thanks again,
I can't remember the lady's name, but she was very helpful to me a few weeks back, when I was trying to find a new color in the Microspun line. It was a silver grey color, and I worked it up into a shell-style capelet that I crocheted for my grandmother. Here are a few pics of it, since she asked me what I was going to make with it.
By the way........it turned out to be so pretty, I have another order for one! I'll be placing an order later today.......thanks!
thanks for your quick reply re prices!
The yarn arrived today and I really so want to thank you for sending me what I REALLY WANTED as opposed to what I purchased from you!
We both know you didn't have to and I can't tell you how appreciative I am!
Again-thanks so much!!!!!
Thank you .....thank you.....and the babies that are scheduled for the blankets will thank you. This is the first order that I have placed with you, but it will not be the last.
Just wanted to thank you for my order, which arrived today. I'm thrilled to have found the yarn, after looking all over! Thank goodness the owner of my local yarn store recommended I look on the Internet, and there you were! So thanks, I'll definitely steer my friends your way, and I'm sure I'll be back, too.
Thanks, DiscountYarnSale.com. I received the email and tracked my order which is due to arrive this Thurs. What great service!
I received the rest of my yarn order yesterday and wanted to say thanks for all of your help.
I had bought yarn at Wal-Mart last Spring to make my socks and really liked the color and the wool/acrylic factor. I had used most of my last skein thinking that I could go back to Wal-Mart and find it. Our Wal-Mart is undergoing changes and they have not restocked a lot of their yarn. I went on line as a last ditch effort to find this yarn. It was a gamble because I didn't have the skein sleeve to go by, so I basically just guessed at the name (I vaguely remembered it had a picture of sheep on it) and color (from you color chart). I don't remember how I was directed to your site, just thankful that I was. I am absolutely amazed by the fact that it is the exact same yarn, where I ran out and started again on my sock....I can't tell the yarn apart. You have helped make a lot of "friends" happy, especially since we have had a very long and cold winter.Thanks for having such a helpful web site!
I got all my yarn! I'm happy - figured you need some good news once in awhile. First time I ordered from you, and I was very pleased.
Received your order today and I am very pleased.
i LOVE the knitting machine :> i made 4 scarves tonight and they look GREAT - you'll freak out when you see them online - we're making a whole new website and it looks great - i'm gonna put you on our links partners section when i get to it.
Thank you so much for your assistance. I am anxious to receive the machine. A few weeks ago I started knitting scarves and I am now overwhelmed with orders. Thanks again for your assistance -- I am impressed with your prompt attention and professionalism and look forward to processing future orders with your firm.
You must work miracles! The yarn arrived safely today. Thank you so much. I have already referred a knitter friend to you.
As always, it's a pleasure doing business with you.
Also, just wanted to let you know that I love your site and its wonderful prices! I will be a frequent shopper and will let my email knitting and crocheting friends know about it. Thanks again.
YOU ARE THE BEST!!!!!!!!!!!!!!!!!
Thanks so much. You’ve been great to deal with!
Thanks for your excellent communication.
It makes a big difference to have someone "on the ball."
Thank you for the wonderful customer service and look forward to doing business with you again soon.
I highly recommend Discount Yarn Sale!!! Great selection of yarns and professional service. The yarn I originally ordered was a discontinued color, so it wasn’t possible to get the number of skeins I wanted. They let me know immediately and I was able to order another color – which I like just as much. I also appreciated the friendly and quick responses to my e-mail messages. I will definitely be ordering from here again!
Just wanted to let you know I received the yarn and it’s fabulous. It’s a great color – just what I wanted. Is there a place to leave positive feedback for you?
thank you so much...i've have been looking at your website for weeks and it's been so hard to figure out what i wanted to order because everything looks so tempting!!! i may be placing more orders soon!!!
have a happy new year...
Thanks for your swift answer -- Obviously you are totally on top of this and I'm glad to know there is no problem, other than the normal craziness of the season.
Thanks so much for your quick response. I received the yarn on Friday. It was exactly what I ordered. I will definitely be ordering from you again.
I see why your company is so successful with people like you manning the computer...Merry Christmas!
Hi ....thanks for getting back to me so quickly regarding my email....It was the 'continue' button that would take me to the checkout that would not work....but for some reason IT DID work this morning!....who knows when it comes to computer glitches!....anyway, I WAS ABLE to submit my order and I have already received the email back from you verifying my order so everything is working now and I happily await my delivery.....
I was reading your FAQ page and noticed where you answered someone: "can you really have too much yarn?".....my answer to that is the same as yours: "NO!"....as is attested to by the fact that having no room to store my yarn I was forced to put up shelves 15 feet long by 7 feet tall that cover one whole wall of my bedroom--and it is crammed full and all the yarn is color coordinated (as I am a graphic designer along with being an energy/color healer).....so I go to bed at night with all the colors of the rainbow around me....a good feeling I must say!!!!....again, thanks for the quick response....much joy to you, warm regards,
Thank you so much for your thoughtfulness!!! This is the best customer service I have ever received. I look forward to doing more business with you. Thank you so much for your help.
Thanks for the response. I never got to use the information, though... the package was on my doorstep when I got home :)
Thanks for the yarn, and for the great prices!